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Politique de confidentialité

We understand that the security of your personal data is of the utmost importance to you. We take the protection of your data very seriously. That is why we would like to inform you of the information we keep and the information we delete from our system when you visit our website. This privacy policy provides us the opportunity to explain our security measures to you.


You can use our website without disclosing any personal information. The use of our website is not subject to any obligation to disclose personal data, unless such data is necessary to provide you with a specific product or service you have requested. When you visit our website, we store data on our servers for a variety of security reasons. This data may include the name of your Internet service provider, the website you used to connect to our website, the links you click on from our website and your IP address. This information may potentially enable us to identify you, but we do not intend to do so. We may occasionally use this information for statistical purposes, but we maintain the anonymity of each user so that individuals cannot be identified. When personal data is provided to third parties for the purpose of providing you with a product or service you have requested, or for other purposes for which you have granted your authorisation, we use technological means and organisational methods to ensure compliance with applicable data security regulation.


The personal data we collect on our server consists solely of the information you provide when you register with us, fill out a form or send an email message as part of a product order or survey, and in other similar situations where you voluntarily provide us with your information. Our database and its contents are stored by our website host (Graal Network) and are maintained using data processing systems or servers, which are operated on our behalf and subject to our control. Together with our agents, we undertake not to pass on your personal data to third parties, in any form whatsoever, unless we have obtained your consent or are legally required to do so. We undertake to maintain control of and take responsibility for all personal information you may disclose to us.
We draw your attention to the fact that no data transmission or storage technology is completely infallible. Therefore, in the event of a proven breach of the privacy of personal data likely to generate a significant threat to the rights and freedoms of our visitors, Poterie Ravel will notify the competent regulatory authority of this violation in accordance with the terms and conditions set out in the applicable regulations.


The data we collect will only be used for the purpose of providing you with the products or services you have requested from us or for any other purpose for which you have granted us your consent, unless otherwise provided for by law.


You have the right to review and correct your personal data stored in our system, particularly if you believe it is inaccurate or no longer applicable. In order to do so, simply contact us by email at the address indicated below.


You can withdraw your consent for the future use of your personal data at any time. In order to do so, simply contact us by email at the address indicated below.


We keep your personal data only for the duration necessary to provide you with the service you have requested from us or for which you have granted your consent, unless otherwise required by law (e.g., in the event of an ongoing dispute). Use of cookies: For performance reasons and for certain websites, we may install bits of data known as "cookies" to improve the efficiency of these websites and their use. Cookies are text files that our server can send to identify the computer being used during the session. Most Internet browsers enable users to automatically accept or reject cookies. You can also disable the storage of cookies or change your browser settings to receive notification when a cookie is immediately installed on your computer. We undertake to inform you should cookies be stored on your computer for a period exceeding your browsing session, before being automatically deleted at a later stage.


Our website may occasionally contain links to the websites of our partners or third-party companies with their own data protection policies. Poterie Ravel has no control over the content of these websites and declines all responsibility for the use made of the information collected when users click on the links provided. Poterie Ravel therefore invites users to read the data protection policies implemented by the editors of these websites before submitting any of their personal information to said websites.


In order to protect children, we do not knowingly collect, process or use on our website any information relating to users under 13 years of age, without obtaining the verifiable consent of their legal guardian. The legal guardian has the right, upon request, to view the information provided by the child in question and/or to require that it be deleted.


If you encounter any problems with our website, or have any questions or suggestions, you may contact us by email at: Ongoing changes in digital laws and practices require us to make occasional changes to our privacy policy. We reserve the right to change this policy at any time.