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Terms of sale


Products available from this online shop are sold by SARL POTERIE RAVEL DECROIX. The shop refers to the following:

• Company name :

8 Avenue des Goums
13400 AUBAGNE - France
N°SIRET : 05782099500017
Tel : 04 42 82 42 00
Fax : 04 42 82 42 01
Email :

• Presentation of the key characteristics of the goods and services available.

Prices are stated in full, in euros, including taxes for metropolitan France.

• Indication of payment, delivery and fulfilment methods.
• Right to cancel an order.
• Duration of the validity of the offer and price.

All information on the website (hereafter referred to as the Site) is presented in French. Customers can, however, choose to view information relating to the online shop and catalogue in English.

The customer agrees that prior to placing their order, they have read all the above information and the terms and conditions of sale.

The customer, prior to ordering the product, states that the acquisition of the said product is not directly related to their professional activity, and is reserved for their personal use. As a consumer, the customer therefore has specific rights which would be called into question should the products acquired via the online shop be related to their professional activity. Furthermore, the customer states that they have the legal capacity to commit to these terms and conditions.


The purpose of the present terms and conditions of sale is to define the rights and obligations of parties in relation to the online sale of goods via the present online shop operated by Poterie Ravel.


Online orders subject to the terms and conditions of sale below concern orders of a minimum of €80 (including taxes).
We cannot fulfil orders that are lower than this in value.


The area covered by the services of the Poterie Ravel online shop is: Metropolitan France.


The present contract is formed, in decreasing order of legal value, of the following documents:
- The present terms and conditions of sale
- The order confirmation

The photos used to illustrate the products on the Site are not contractual. If errors or alterations resulting from the use of these photos occurs, Poterie Ravel cannot be held responsible under any circumstances.


All orders placed by clicking on the Confirm button represent an irrevocable commitment by the customer which can only be reversed in the specific cases detailed in the present contract in the articles "Right of withdrawal" and "Fulfilment of the order".


The contract is only confirmed when the order is confirmed by Poterie Ravel. The customer will receive by fax, mail or email an acknowledgment of receipt confirming the order with all the constituent elements of the contract (products ordered, prices, delivery times, shipping costs, etc.).
Poterie Ravel reserves the right not to confirm an order for any reason, due in particular to a product supply problem or a problem with the order received.


Products listed for sale via this Site are available while the products appear online and while stocks last.


Prices are stated in euros. The price set at the time of purchase is final and definitive.
Poterie Ravel may need to alter its prices at any time, but products will be billed on the basis of prices stated when the order is placed, on condition of their availability at this time, and the effective payment for them. Any change in the rate of VAT may be applied to prices of products in the catalogue. An invoice will be drawn up by Poterie Ravel. The customer should state the address to appear on the invoice.


Full payment is required when the order is placed. The customer agrees to pay the stipulated price for the product ordered via the Site. Customers can pay:

• by bank card, as stated on the Site.
The customer guarantees to Poterie Ravel that they have the necessary authorisations to pay by bank card when placing their order. 

• by cheque, made payable to “Poterie Ravel”.
If the cheque is not received within 10 days of the confirmation of the order by Poterie Ravel or if the cheque is rejected by the bank, Poterie Ravel reserves the right to cancel the order.

• by bank transfer, payable to “Poterie Ravel”.
If the funds are not received within 10 days of the confirmation of the order by Poterie Ravel, Poterie Ravel reserves the right to cancel the order. The customer will receive the bank details when placing their order.

• by PayPal.
The customer guarantees to Poterie Ravel that they have the necessary authorisations to pay via PayPal when placing their order.


The products ordered remain the property of Poterie Ravel until final and full payment of their price in accordance with the terms of law no. 80 335 of 12 May, 1980. Pottery Ravel reserves the right to claim the products ordered in case of default of payment. In this case, and at the first request by Poterie Ravel, the customer agrees to return any unpaid product, at their own expense.


The transfer of risk to the customer takes place when the products are handed over by Poterie Ravel to the delivery company. The products are transported at the customer’s risk. The same applies in case of dispatch or return of products delivered carriage paid. During the withdrawal period, the customer is responsible for the order. In case of deterioration or destruction of the product while in the customer’s possession, the customer will be liable for all consequences.


Each order is prepared as soon as it is received. We will inform you of our delivery times when we confirm your order placed with Poterie Ravel. Delivery usually takes an average of two weeks after the order is placed, if the products are in stock, unless alternative arrangements have been agreed between the parties. If stock runs out or is not available, Poterie Ravel will inform the customer as soon as possible, giving a date when the product will be available again. The customer should confirm by email if they wish to wait until the product is available again or receive a refund.


Once you have placed your order, we process it as quickly as possible.
Our standard delivery terms apply within France. For deliveries outside France (Corsica, overseas France, international), terms will be agreed between the customer and Poterie Ravel.

Information provided by the customer when the order is placed is binding. In case of customer error when stating the delivery address, Poterie Ravel cannot be held responsible for being unable to deliver the order within the time indicated. Products will be delivered to the address provided by the customer, subject to accessibility. If the address is not accessible to the delivery vehicle, the customer will be charged for a second delivery. Products, packaged on a palette / on palettes, will be delivered to the roadside at the address (not at the door of houses set back from the road; at the foot of the building for apartments). Due to their size and weight, we recommend that you arrange help with unpacking your order. Delivery personnel cannot unpack or install products. For specific delivery needs (upper floors, mountainous region, restricted access, pedestrian street, crane access, etc.), additional delivery charges will apply. Specific delivery times cannot be given. Pots are wrapped on palettes for transportation.

Delivery is deemed to have been carried out once the product has been handed over to the delivery company. The delivery note given by the driver to the customer, who will date and sign it, represents proof of transport and delivery.

On delivery, the customer should check the contents and their condition, and that they conform to the order placed. In case of delay, damage, total or partial loss, or any other problem, the customer should address their concerns to the delivery company. Poterie Ravel cannot be held responsible. Poterie Ravel therefore urges customers to check the condition of products delivered before signing for their receipt.

If the customer notes a problem, they should refuse delivery or provide a specific written note, signed and dated. This note should be confirmed in writing to the delivery company by recorded delivery within three (3) working days of delivery. A copy will be forwarded to Poterie Ravel. 

Deliveries take place Monday to Friday, excluding public holidays (no deliveries at the weekend).


If nobody is in to take delivery of the products, the driver will leave a note at the address provided by the customer. The customer should then contact the delivery company to arrange a new delivery time, as indicated on the note. If the customer does not collect their order within the time specified by the delivery company, the products will be returned to Poterie Ravel, which reserves the right to refund the cost of the products. Any outstanding delivery charges will be payable by the customer.


Claims for non-conformity of the product(s) delivered with the order must be made in writing directly to Poterie Ravel, immediately upon receipt. The customer must keep the packaging and the delivery note.

In the event of an error concerning the product, the customer undertakes to return the product or products concerned within seven days of their receipt to Poterie Ravel, on condition that they are returned unopened, in their original condition and packaging, with the accompanying documents. Upon receipt of the product in good and due form, Poterie Ravel will, at its own expense, resend the product originally ordered.


The customer has the right to return, at their own expense, for exchange or refund, products which are not suitable in accordance with article L 121-16 of the Consumer Code, within seven working days from the delivery date. If this period expires on a Saturday, Sunday or a public/bank holiday, it is extended until the next working day.

The product must be returned in its original condition and packaging. It must not have been used, nor have deteriorated in any way, even slightly, and must be completely clean. This right to cancel can be exercised without penalty. The customer will be refunded for the amount paid within a maximum of 30 days. To this end, they should inform Poterie Ravel of their bank details.

The pots are made using traditional methods. Sponge marks, roughness or scratches are not defects but are an integral part of the pottery.


Products sold are covered by the legal guarantee against hidden defects provided for in articles 1641 and following of the Civil Code. To benefit from the guarantee, the customer must return the product to Poterie Ravel at their own expense, enclosing the original invoice. The product will be exchanged for an identical product and shipped to the customer at the expense of Poterie Ravel, except in case of stock shortage or withdrawal of the product from the range offered by Poterie Ravel. In the latter instance, Poterie Ravel will refund the cost of the product to the customer.


The automated processing of information, including the management of the email addresses of users of the site, has been declared to the CNIL, registered under number 1589863. It takes place in compliance with the provisions of law 78 -17 of 6 January 1978. The personal information requested from the customer is essential for the processing and shipping of orders, the preparation of invoices and any guarantee contracts. For this purpose, this information may be communicated to Ravel Poterie's contractual partners.

The customer may oppose such communication and in accordance with the "Informatique et libertés" law of 6 January 1978, they have the right to access, modify, correct and delete their personal information by contacting Poterie Ravel, 8 avenue des Goums, 13400 Aubagne, tel. +33 (0)4 42 82 42 00, fax +33 (0)4 42 82 42 01. To prevent fraud, Poterie Ravel may ask you for supporting documents (ID, home address, etc.). Thank you for your understanding.


Clicking on the “confirm” button constitutes an electronic signature.
This electronic signature is equivalent to a written signature between the parties.


The electronic files stored in the Poterie Ravel computer systems in reasonable conditions of security shall be regarded as evidence of communication, orders and payments between the parties. The archiving of purchase orders and invoices is done on a reliable and durable medium that can be produced as proof.


Poterie Ravel holds the intellectual property rights to the Site and the right to distribute the elements appearing on the catalogue of the online shop, including the photographs. Consequently, the partial or total reproduction, on any medium whatsoever, of the elements making up the site and the catalogue, their use as well as their availability to third parties, is formally prohibited.


These terms and conditions of sale state the full obligations of the parties. No other general or specific condition communicated by the customer can be included in or derogated from these terms and conditions.


The fact that Poterie Ravel does not make a claim against a breach by the customer of any of their obligations cannot be interpreted as a waiver of the obligation in question or of the option of claiming against that breach at a later date.


If any provision of these terms and conditions is found to be invalid or unenforceable by application of a law, regulation or as a result of a final decision of a court of competent jurisdiction, all other provisions shall retain their full force and scope.