We receive your order and begin preparing it. Our vases are usually in stock. If we have a delivery time of more than 4 weeks due to a production issue, we will notify you and can, of course, refund your order if our delivery time is not convenient for you.
On average, your online orders are delivered within 15 days. Deliveries are made only on weekdays.
The carrier will contact you to schedule a delivery date. They cannot be precise about the time (between 9 a.m. and 5 p.m.). The carrier, which is independent of Poterie Ravel, will place the pallet on the doorstep or in front of the house. They will not place your pots.
Please check your goods in the presence of the driver. This is when you can indicate on the receipt if a pot is broken or damaged. Unfortunately, complaints made after delivery cannot be accepted.